24/7 Technical Support
Technical Support and Professional Services
From day one, Sardina Systems Technical Team accompanies the customer to reach targeted goals. Together with the enterprise customer, we develop a technical plan tailored to the unique client’s requirements and industry standards. Detailed planning based on professional knowledge and expertise makes it possible to offer the best price while considering hardware and network specifications, available resources and customer’s growth perspective.
Sardina Systems Support goes beyond a classic technical support concept. We not only urgently provide help when a problem occurs but ensure to constantly maintain communication and share our knowledge to give all the necessary tools and skills to operate enterprise cloud environments managed by FishOS. Therefore we offer a customized support structure where we can schedule daily, weekly, monthly calls or whatever recurrence is better suited to the client’s case. Continuous feedback and early detection of the problems that a human factor can cause result in faster and better support services.
Sardina Systems Support is a team of experts that consistently earn superior NPS (Net Promoter Score) and customer satisfaction ratings. Tight collaboration with the experienced FishOS support guides you on the cloud journey experience and provides the necessary knowledge and expertise to make it efficient and reach your goals.
The communication does not involve any mediators between customers and the Tech Team. The submitted ticket directly reaches the Tech Team, who finds out what professional knowledge is needed to solve the problem. We value the time of our customers and do our best to avoid time wastage and misunderstanding.
Unlimited tickets
The timely technical help and forehanded advice are highly important for non-stop operation systems. We do not limit the number of requests when our help is needed. FishOS customers are welcome to contact our support team as many times as necessary. We are always ready to help identify and solve possible problems.
2 hours response
We understand that it’s crucial for any business to keep working seamlessly. That’s why we endeavour to help as soon as possible, give a fast response and not keep you waiting for days. Typically the time response does not exceed 2 hours.
Monthly feedback
To offer fully customized support, Sardina will check with your IT team every month, week or as often as necessary to hear your general feedback and improve the overall experience. We will dedicate a team specially for you and have it closely monitor your case. We are always open to dialogue and highly interested in customer growth. In on-demand cases our DevOps Team is extremely helpful in adjusting configurations, adding requested components and customized features to the FishOS solution.
24/7 availability
Sardina has an international, English speaking Tech Team. We provide support services worldwide covering all the time zones. 24/7 availability allows our customers to request help from Sardina anytime and from any spot on the globe.
Variety of choices
Sardina offers three different support options. Basic support provides technical help from 9 am to 5 pm. Enterprise option is tailored according to customers needs and is available during requested hours. For customers who need extra support around the clock, Sardina provides Premium 24/7. Choose the one that meets your business model, company size and needs.
To get more information about FishOS support services please download the brochure Support Services